Eighteen Years Grooming and Education Centre Pvt. Ltd.
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1. Terms & Conditions
Welcome to Eighteen Years Grooming and Education Centre Pvt. Ltd. By accessing our services, programs, website, or materials, you (“User”, “Student”, “Client”) agree to the following Terms & Conditions.
1. Purpose of Services
We offer educational and skill developmental services including:
- Life guidance
- Skill-building programs
- Personal growth and clarity sessions
- Educational and career counselling
These services are designed for personal development not medical or psychological treatment.
2. Eligibility
- Users must provide accurate personal and contact information.
- Users under 18 must have verified parental/guardian consent.
- The company reserves full rights to approve, decline, or discontinue any enrollment.
3. Use of Services
- All programs, content, and materials are for personal use only.
- Users may not copy, duplicate, distribute, publish, resell, or share any company materials without written approval.
- Any misuse, inappropriate behaviour, or policy violation may result in immediate termination of access.
4. Fees, Payments & Refunds
- All program fees must be paid in full prior to accessing services.
- Fees are strictly non-refundable except in:
- Duplicate payment
- Program cancellation by the company
- Digital materials, assessments, and online modules are non-refundable and non-exchangeable.
- Price revisions may occur and will be communicated when applicable.
5. Scheduling & Attendance
- Users must attend all sessions on time as per the schedule provided.
- Absences must be informed in advance.
- Missed sessions are typically not compensated, unless specially approved by management.
- Recording of sessions is strictly prohibited.
6. Confidentiality & Data Privacy
We maintain strict confidentiality of user information. We may collect:
- Personal details (name, phone, email, DOB, address)
- Session details & assessment results
- Technical data (device, usage, IP address)
We use this information for service delivery, quality improvement, and internal records. We never sell user data.
Information may only be shared:
- With user consent
- If required by law
- To prevent immediate harm
Users must also not share or record any confidential session content.
7. Code of Conduct
Users must:
- Maintain respectful behaviour toward trainers, staff, and participants
- Avoid harassment, abusive language, or discriminatory behaviour
- Follow trainer guidance and session rules
- Not disrupt sessions or misuse platforms
Violation may lead to suspension or termination without refund.
8. No Guarantee of Results
Our programs support personal and emotional development, but we do not guarantee:
- Life transformation
- Academic or career success
- Emotional or behavioural changes
- Psychological outcomes
Progress depends entirely on the user’s participation, honesty, and personal effort.
9. Intellectual Property Rights
All materials - videos, worksheets, assessments, curriculum, branding, and content - are the exclusive property of the company. Unauthorized copying, distribution, modification, or resale is strictly prohibited and may result in legal action.
10. Limitation of Liability
The company is not responsible for:
- Personal, academic, emotional, or financial decisions made by the user
- Emotional distress or behavioural outcomes
- Loss of income, opportunities, or academic performance
- Conflicts arising in personal or professional life
Users engage voluntarily and at their own discretion.
11. Termination of Services
The company may suspend or terminate access if:
- Policies are violated
- Misconduct occurs
- Payments are incomplete
- Confidential content is misused
- Sessions are disrupted
Upon termination, all access to materials and programs will be revoked. No refunds apply.
12. Amendments
We may update these terms at any time. Updated policies will be published on the Company’s official platforms, and continued use of services after such publication shall constitute acceptance of the revised policy.
2. Refund & Cancellation Policy
1. General Policy
All fees paid for programs, sessions, workshops, and digital products are non-refundable. Registration implies acceptance of this policy.
2. User-Initiated Cancellation
- Users must send cancellation requests in writing.
- No refund will be issued for voluntary withdrawal or discontinuation.
- Missed sessions will not be refunded.
3. Session Rescheduling
- Rescheduling requests must be made 24 hours in advance.
- Last-minute cancellations or no-shows will not be reconsidered.
4. Company-Initiated Cancellation
If the company cancels a session or program:
- A full refund may be provided OR
- Users may opt to shift to another program of equal value
Temporary delays or rescheduling do not qualify for refunds.
5. Digital Content
Payments for:
- Assessments
- Digital courses
- Study materials
- Online modules
are strictly non-refundable, as access is provided immediately after purchase.
6. Refund Exceptions
Refunds may be considered only for:
- Duplicate payments
- Genuine billing-related technical errors
All refund decisions are solely at the discretion of management.
7. Misconduct or Policy Violation
If a user is removed from the program due to misconduct or violation, no refund will be given.
8. Policy Modifications
The refund policy may be updated at any time and will be posted on official platforms. Any such changes shall apply prospectively and shall not affect payments or services already availed prior to the effective date of such modification.
Updated policies will be published on the Company’s official platforms, and continued use of services after such publication shall constitute acceptance of the revised policy.
9. Contact
For refund or cancellation assistance, please contact us at:
Eighteen Years Grooming and Education Centre Pvt. Ltd.
18years.ltd@gmail.com
+91 92890 18096
3. Privacy Policy
1. Information We Collect
We may collect:
a. Personal Information
- Name
- Phone number
- Address
- Date of birth
- Parent/guardian details (for minors)
b. Educational / Personal Details
- Academic history
- Career preferences
- Challenges shared during sessions
- Assessment results
c. Technical Information
- Device & browser details
- IP address
- Usage analytics
2. How We Use Your Information
To:
- Deliver counselling, guidance, and learning services
- Improve programs and user experience
- Provide communication and updates
- Maintain internal records
We do not sell or rent personal data.
3. Confidentiality
All session discussions and personal information are confidential.
Information may only be shared:
- With written consent
- When required by law
- To prevent potential harm
4. Data Security
We use secure systems, but no digital platform is 100% risk-free. We do not guarantee immunity from unauthorized access.
5. Third-Party Services
We may use third-party platforms (payment gateways, analytics tools, communication apps). Each follows its own privacy policy, and the company is not responsible for their practices.
6. User Rights
Users may request:
- Access to their data
- Data correction
- Data deletion (when applicable)
- Withdrawal of communication consent
All requests must be submitted in writing.
7. Data Retention
Data is retained as long as necessary for:
- Service delivery
- Legal compliance
- Internal documentation
Afterward, data is securely archived or deleted.
8. Use of Media & Testimonials
We may request permission to use photos, videos, or testimonials for promotional purposes. No media will be used without explicit consent.
9. Updates to Policy
Privacy policies may be updated periodically. Continued use of services indicates acceptance.
This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements.
Any updates will be published on the Company’s official platforms. Continued use of the services after such publication shall be deemed acceptance of the updated Privacy Policy, to the extent permitted by applicable law.
Where required under applicable law, users will be notified of material changes and consent will be obtained accordingly.
4. Disclaimer
1. Not a Substitute for Medical or Psychological Treatment
We do not provide:
- Therapy
- Medical treatment
- Psychiatric diagnosis
- Emergency mental health services
Users requiring professional medical help should consult licensed experts.
2. Personal Responsibility
Guidance and recommendations are for self-awareness and growth. Users are solely responsible for their decisions and outcomes.
3. No Guaranteed Results
We do not guarantee:
- Emotional or behavioural changes
- Academic or career success
- Life transformation
- Psychological improvements
Results depend on user participation and individual circumstances.
4. Accuracy of Information
We strive to provide accurate information but cannot guarantee that all content is error-free or up-to-date.
5. Educational Use Only
All materials are for learning and development, not medical or therapeutic use.
6. External Links
We are not responsible for third-party websites, content, or services linked from our platforms.
7. User Participation
Program effectiveness depends on user honesty, participation, and cooperation.
8. Limitation of Liability
The company is not liable for:
- Emotional distress
- Financial or academic loss
- Missed opportunities
- Personal conflicts
- Life decisions made by the user
Users participate at their own risk.
9. Policy Changes
The disclaimer may be modified anytime. Continued use means acceptance.
10. Severability
If any provision of these Terms or policies is held to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall continue to be valid.
11. Force Majeure
The Company shall not be held liable for any delay or failure in performance due to events beyond its reasonable control including acts of God, natural disasters, epidemics, government orders, war, civil unrest, power failures, or technology disruptions.
The Company may suspend, reschedule, or modify services without liability for refund or compensation, subject to applicable law.
12. Arbitration & Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms, the services provided, or the relationship between the user and Eighteen Years Grooming and Education Centre Pvt. Ltd., shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by a sole arbitrator, appointed by the Company.
The seat and venue of arbitration shall be [City, State, India], and the proceedings shall be conducted in the English language.
This agreement shall be governed by and construed in accordance with the laws of India.
13. Governing Law & Jurisdiction
These Terms, policies, and all services provided by Eighteen Years Grooming and Education Centre Pvt. Ltd. shall be governed by and construed in accordance with the laws of India.
Subject to the arbitration clause, the courts at [City, State, India] shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and services.
© Eighteen Years Grooming and Education Centre Pvt. Ltd. - All Rights Reserved